As a long term user of parts of the National Archive's Documents Online service, I'm surprised to report that I welcome the recent changes to its war diary service.
With changes to "improve service" such as barriers in the car park in mind, it was with a sinking feeling that I recently tried the system, but the experience was mostly good. Gone is the laborious [and expensive] break down of digitised diaries into monthly downloads, replaced with Brigade level groupings. This extra information may be unnecessary for those researching an individual's war service- but if your interest spreads to units and engagements it is superb. This repackaging does result in large files to download, but amazingly not large prices! Previously a download, likely to cover a month, cost £ 3.50, but a whole Brigade's [commonly 3 or 4 units] whole diary can often be purchased for the same price.
Signs of a credit crunch busting National Archives? Or the ground work for more fundamental changes?